Refund and Return Policy

Quick summary. Request a return within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged, and include the supplied accessories. Contact us before returning anything; eligible returns receive a prepaid label. There is no restocking fee and exchanges are not offered.

Last updated: October 21, 2026.

Return eligibility and request process

For a change-of-mind return, contact us within 30 calendar days after the carrier records delivery. The item must be unused and undamaged and include all supplied accessories and components. Email support@bevomo.com with your order number, the item, and the reason for the request. We will review the request and provide the correct return destination and instructions. Do not mail a return to the business correspondence address or send an item before receiving instructions.

Return shipping and exchanges

For an approved eligible return, Bevomo will provide a prepaid return label and cover the return shipping cost. No restocking fee is charged for an eligible return. Exchanges are not offered; you may place a new order after contacting us about the original item.

Damaged, defective, incorrect, incomplete, or materially different items

Contact us promptly at support@bevomo.com with your order number and a description of the issue. Include clear photos if they help show damage or the item received. We will review the report and explain the next step. Do not dispose of or return the item until you receive instructions. Applicable rights that cannot be waived by law remain unaffected.

Refunds

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

An order that has not shipped may be canceled by contacting us as soon as possible. We will process a prompt refund for an accepted unshipped cancellation; the post date depends on the payment provider. Once fulfillment or dispatch has begun, cancellation may no longer be possible and the return process may apply.

Contact

Email support@bevomo.com or call (502) 382-6505. The listed business address is correspondence-only and is not a return destination.